Live Chat Operator Idle Detection
Live chat operator console will automatically switch to "Idle" state when your computer remains inactive for some time and the chat button on your website will change to "Offline" even if you forget to log out from the Operator Console. |
Sound and Visual Alerts for new visitors on website
There is an option to activate sound and visual alerts automatically when any visitor come st website or asks for live chat request. This can also be done manually. |
Hiding Live chat window to System Tray
When you don't have ongoing chat sessions with customers, the Live chat operator console can be minimized to Windows System Tray. When your website visitors calls, Operator Console will pop up from the System Tray automatically, if auto alert is activated. |
Live Chat Operator Profiles
Allows you to run several copies of the operator console, connected to different operator profiles or accounts. This can be useful when you have several Creative Live Chat accounts and would like to support chat requests from all of them from one computer. |