 Operator-to-Operator Chats
You can chat with other operators in separate chat rooms to request assistance or exchange important information. |
 Transferable Calls
If you are unable to answer specific customer's question, you canb ring other operators into your chat and have a conference chat. |
Proactive Chat
Invite your website visitors to chat with you in a private on a separate window. You can send a proactive chat invitation manually, or make it automatic for every visitor coming to the site, and the visitor can accept it or decline. |
 Emoticons
Now you add a personal touch to your messages and make support experience more friendly for your customers by using emoticons as expressions in your chat. |
Assign Operators to Multiple Departments
Operators can be assigned to several departments to maximize productivity and improve quality of service. If the customer chooses preferred department on the start chat form, only operators assigned to that department will receive the call. |
Easy Integration with Your Web Site
Basic setup includes buying our service and placing of the chat button code or link on your website pages which will be done by our administrator, you can yourself add the code to the web pages, if required. |
