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Live Person Is a Business Communication Tool That Can Boost Your Ecommerce Business

Live Person was once limited to personal communication on sites such as AOL, MSN and Yahoo, but the Ecommerce industry has made communicating via online texts in real time and necessary business communication tool.

Millions of Ecommerce websites offer online customer chat, from traditional businesses such as AT&T, to small and large Ecommerce retailers around the world.  Now, the U.S. government has gotten in on chatting online.

The White House hosted its first Internet chat with President Barack Obama. Other government agencies have gotten involved with online chat as well, with the IRS and the Small Business Administration recently hosting online conversations with constituents.  

The Advantages of Live Person 

Live Person offers practical applications for businesses and consumers. Consumers have embraced this online form of rapid communication because it permits them to communicate with Ecommerce websites quickly and easily. Increasingly, customers shopping for products and services online demand customer service; they don't want to talk to a voice mail or send an email, but they want to communicate with a live person.    

Businesses have also embraced it because it offers tangible advantages:  

Websites equipped with it experience a 25 percent boost in sales. Given the option, many consumers prefer shopping on websites equipped with live person. A recent poll found that nearly 62 percent of Internet customers said they would purchase more website products if live customer support is available. Increasingly, it is an online sales tool that converts more website visitors into buyers.

Live Person Makes Business Communication Easier

This form of communication creates it easier for Ecommerce websites to do business. No longer do ecommerce sellers have to worry about how they'll maintain their customer service website. Live Person fills the customer service gap. Live Person workers are available 24 hours a day - when traditional brick and mortar stores are closed - making websites easy for customers to entrée any time they want.  

Virtually anything that is communicated over the phone can be communicated using online conversations - customer service, order support, returns and much more. Live Person is comparatively easy to install, typically requiring no programming languages or HTML. It takes as little as 5 minutes to install. 

Live Person Gives Customers More

Not only is communicating via live, online texts a viable way to communicate with website customers, it is also a marketing tool that offers website monitoring and metrics. Live Person operators can tell where your website visitors are coming from, including city, state and postal codes. Gather significant information such as your customer's keyword searches on your websites, the time they spent on your website, how long they spent looking at website pages and more for effective, targeted marketing.  

 

 


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