Transcripts, Messages, Referers, Page visits, Key words, and more are tracked in the data section of Creative Live Chat Software.
Questions to ask clients for both the leave a message option and before they being a chat session are changeable. Operators can add unlimited questions to ask the visitor. Data from the questions can be exported into Excel and/or e-mailed to the oprators when not online.
Referer tracking and page visits can be broken down to domain or directory level to better track where traffic is coming and going. .